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Request for Refund - Unable to Continue Adobe Subscription

New Here ,
Jun 15, 2024 Jun 15, 2024

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Hi everyone,

I recently signed up for a free trial of Adobe Creative Cloud. I was not aware that the trial would automatically renew at the end of the period, and I was charged well over $114,95 for a monthly subscription. I would like to request a refund for this charge.

I understand that Adobe has a policy of not refunding charges for automatically renewed subscriptions. However, I believe that this is a case where an exception should be made. I did not intend to subscribe to a monthly plan, and I was not aware that the trial would automatically renew.

I am a student, and I am on a tight budget. I cannot afford to pay $114,95 per month for Adobe Creative Cloud. I would be grateful if you would consider refunding my charge.

Thank you for your time and consideration.

Sincerely,

Hong Anh

TOPICS
Account management , Billing

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correct answers 1 Correct answer

Community Expert , Jun 15, 2024 Jun 15, 2024

contact adobe support and make your case. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scam

...

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Community Expert ,
Jun 15, 2024 Jun 15, 2024

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contact adobe support and make your case. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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