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Request Refund due to price increase without my approval

New Here ,
Jun 22, 2024 Jun 22, 2024

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I had a Creative Cloud subscription since last year and was very happy with the price. Now I have received a new invoice of my annual fee today and 419.88 USD was charged to my credit card. I did not agree to this price increase and was not informed about it. I have therefore canceled the subscription immediately!! Unfortunately, I can't reach anyone because it's currently outside Adobe's opening hours.
In any case, the price increase was unlawful and I would like to be refunded immediately!

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correct answers 1 Correct answer

Community Expert , Jun 22, 2024 Jun 22, 2024

This is a user to user forum, and we don't have access to your account.

 

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen

...

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Community Expert ,
Jun 22, 2024 Jun 22, 2024

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This is a user to user forum, and we don't have access to your account.

 

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

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