Requesting the Fiscal receipt for my purchase (not Invoice) as you charge me with VAT every month

Report · Jul 27, 2024

I am trying to receive my fiscal receipt as Adobe charges me monthly VAT, but still doesn't send me an electronic fiscal receipt, only the invoice with no fiscal value. 
When can I expect a solution to this issue? 
My account is from Mexico and we can use the fiscal receipts for fiscal deductions, and as you are charging us with VAT very month, I urge you to contact me for sending you my fiscal information and answering me when should you send me the fiscal receipt (not the invoice without any fiscal value). Otherwise, I would ask some help to the fiscal authorities in Mexico.

Report · Jul 27, 2024

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.