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Reset Password Not Working

New Here ,
Mar 30, 2023 Mar 30, 2023

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I really need to cancel my plan and it says i need to sign in but I forgot my password. I keep pressing the reset password button but nothing happens and when i open the link in a new tab it just says error. I don't know what to do.

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Account management

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Adobe Employee ,
Mar 30, 2023 Mar 30, 2023

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Nathan, please see https://helpx.adobe.com/manage-account/using/change-or-reset-password.html for information on how to request a password reset. You will want to access the verified e-mail address you used to set up the account to complete the process. If you continue to be blocked, then I would recommend using a different device to reset your password and completing the cancellation process.

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New Here ,
Sep 22, 2023 Sep 22, 2023

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That link sends me to a page with a password reset button that doesn't work too.

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Community Expert ,
Sep 22, 2023 Sep 22, 2023

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@Louise324491930g7q 

 

use a different browser, or even better, use your mobile phone's browser.

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