Rester avec une formule au lieu de deux

[Psyragee]

Bonjour, j'ia deux formule qui s'entremelent et me font perdre de l'argent. Je veux rester avec ma formule  de photographe d'1To et logiquement annuler celle de 20Go. S'il vous plaît aidez moi à annuler la derrnière sans payer les frais. Merci

[John T Smith · Accepted solution]

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[valentin23594748f6zk]

• Bonjour avez vous réussi à trouvé une solution avec le service client ? je suis dans une situation similaire 

[kglad · Accepted solution]

@valentin23594748f6zk then you need to contact adobe support, too.

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[valentin23594748f6zk]

First, hello. I just want to know if he solved his problem. 

[kglad]

your issue is probably somewhat different, so the op's outcome does not indicate your outcome.

ie, each user's biling issue is handled on its own merits indendent of other user's billing issue.