Restore issue

[musthafa_2401]

I have made the payment. But it's not reflecting on my Adobe account.  I tried through restore option also

[Shivangi_Gupta]

Hi @musthafa_2401,

We appreciate you reaching out. As per your account details, you do not have any active subscription associated with this account.

Did you make the payment for any other Adobe account?

Let us know. We'll look into the details.

^Shivangi

[musthafa_2401]

I can share you the transaction details. If you are giving me official mail ID

[Shivangi_Gupta]

Would you mind starting a private chat with our support team here: https://adobe.ly/4n1AxUr

They'll be able to provide you the best possible solution here.

^Shivangi

[kglad]

and you can check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to see what account is being charged.