Retrieve Login of former employee

New Here ,
Jul 05, 2022 Jul 05, 2022

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My company is paying for photoshop, ever since an employee has made an account. That employee has quit 2 years ago, now I need his, or new login data.

All I have to confirm my identity though, is a credit card transaction slip from my company to Adobe.

Is there any chance to retrieve the data or at least delete the account?

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Adobe Community Professional ,
Jul 05, 2022 Jul 05, 2022

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Hi @Erik25127670xgf8,

Please contact support for help in this matter. Once this is resolved I would suggest you move on to the teams subscription, that would be more suitable for your use case and would avoid you getting into this situation again. For details see the following https://www.adobe.com/creativecloud/business/teams.html

To contact support. login to your account and navigate to the URL below, it will automatically open up a chat popup. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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LEGEND ,
Jul 05, 2022 Jul 05, 2022

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A personal  account is completely personal, non transferable and has no connection to the employer. Adobe won't talk to you because you aren't the account holder; the payer doesn't count, it seems. You may need to get the transactions blocked. This is why businesses really aren't advised to use personal subscription plans, rather using Teams or Enterprise plans; otherwise subscriptions become a nice gift to parting employees.

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