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Returning the Money

New Here ,
Sep 25, 2023 Sep 25, 2023

Good afternoon. I signed up for a free trial version of Illustrator for 7 days from 09/11/23 and canceled it on 09/15/23 in the evening. My money was withdrawn on 9/19/23. 25.19 €. ADOBE IL CLOUD TRIAL, Dublin. Please return the money, I didn’t register anything.

Добрый день. Я подписалась на бесплатную пробную версию Illustrator на 7 дней с 11.09.23 и отменил ее 15.09.23 вечером. Мои деньги были сняты с карты 19.09.23. 25,19 €. ПРОБНАЯ ВЕРСИЯ ADOBE IL CLOUD, Дублин. Верните пожалуйста деньги, я ничего не регистрировала.

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Sep 25, 2023 Sep 25, 2023
LATEST

check your account before contacting support - https://account.adobe.com

 

if that shows your refund is being processed allow 2 weeks for the refund to be credited to your account.

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