Ridiculous Cancellation Policy

[Jas.A]

I couldn't believe it when I tried to cancel my subscription plan today. I overlooked the initial 14 day policy and got sucked into an annual plan that I didn't even knew I signed up for.

so i received my 1st bill, although not pleased, I paid for it thinking I would be able to cancel my plan a month later. To my shock, I saw I had to pay over a $100 as 50% penalty for early cancellation. In the first place I thought I was signing up to a monthly subscription plan and clearly NOT an annual plan. As I navigate through the website to search for customer support to deal with my issue, to my dismay I was directed to a chatbot who couldn't help me. Then I was led to 800-833-6687 number that clearly wasn't toll-free hence I wouldn't be able to reach any support personnel. If anyone could just respond to me here or via my inbox, I would be extremely grateful. I do not want to continue paying for something that I'm not going to use for the next 11 months until I'll find my next opportunity to cancel the plan and I bet when that time comes, Adobe wouldn't send me a reminder and I would probably forget and get myself into another auto-renewal that will lead to a never ending cycle. This company has absolutely no business ethics. Just out to con customers. Can an Adobe personnel please reach out to me within the next 48hours to put a closure to this saga that is stressing me out. Thank you! 

[John T Smith · Accepted solution]

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: Adobe will NOT contact you, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Jas.A]

Thanks John for the instructions on how to connect to an Adobe agent. Appreciate the caution on scammers too. I'll just wait for someone to contact me via my Adobe inbox. 
Cheers!

[Nancy OShea]

It's a shame you didn't read the terms you agreed to.  Unfortunately, ignorance is not an excuse.  The 50% early cancellation fee can be avoided by waiting until your 12th month of service to cancel your annual plan.   If you had ordered the costlier month-to-month plan, you could cancel without penalty fees. But it doesn't sound like that's what you ordered.

Online chat is free.  Use a browser that accepts cookies and does not have script blockers. 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

[humphreyb89353625]

Indeed – but Adobe cannily hides the date we commenced the plan from us. Can you actually tell me where [removed by moderator] this information is within my account details?  I cannot for the life of me find the commencement date for my annual 'monthly paid subscription'.

[Snarky remarks removed by moderator as per support community guidelines.]

[John T Smith]

Manage your cloud plan https://helpx.adobe.com/manage-account.html

or

Log-in to your Adobe account and click this link https://account.adobe.com

[humphreyb89353625]

It still doesn't tell me when my 'subscription' expires. Don't worry I paid the £50 early cancellation fee to get out of my subscription.

[Edited by moderator for clarity.]

[John T Smith]

>I'll just wait for someone to contact me via my Adobe inbox

NO !!!

Adobe will not contact you, only scammers... use the link I provided