Copy link to clipboard
Copied
I am being charged although I have no plans, subscriptions or ever tried a trail product from Adobe.
I found seven $15.89 charges to my Discover Card since June 15, 2023.
I logged into my old Adobe account, but there is nothing conserning any transactions.
The Adobe site and account site give absolutly on help. All the help assumes I have billing subscriptions, but cannot understand that I have no had any business relationship with Adobe. This is not a "tried but changed my mind" situation. I believe my account has been scammed or otherwise compromised.
Copy link to clipboard
Copied
M, I can confirm that there are no active memberships or subscriptions under the e-mail address you used to post to this public discussion forum. Please see https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html for information on how to help track down the account with the additional charge. If you need additional help then click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session. If the chat window fails to open, or if you thought you were already speaking with us directly, then use a different device to contact us. You may be blocked from reaching us on the computer, browser, smartphone, or tablet that you are currently using.
Copy link to clipboard
Copied
to add, if you use chat, type "agent" in the field to bypass the help bot.
Copy link to clipboard
Copied
If you suspect theft you need to contact your card company... Adobe can't help with fraud/theft