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Scam charges

New Here ,
Oct 27, 2023 Oct 27, 2023

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I am being charged although I have no plans, subscriptions or ever tried a trail product from Adobe.

I found seven $15.89 charges to my Discover Card since June 15, 2023.

 

ADOBE.png

 

 

I logged into my old Adobe account, but there is nothing conserning any transactions.

The Adobe site and account site give absolutly on help. All the help assumes I have billing subscriptions, but cannot understand that I have no had any business relationship with Adobe. This is not a "tried but changed my mind" situation. I believe my account has been scammed or otherwise compromised.

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Billing

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Adobe Employee ,
Oct 27, 2023 Oct 27, 2023

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M, I can confirm that there are no active memberships or subscriptions under the e-mail address you used to post to this public discussion forum. Please see https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html for information on how to help track down the account with the additional charge. If you need additional help then click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session. If the chat window fails to open, or if you thought you were already speaking with us directly, then use a different device to contact us. You may be blocked from reaching us on the computer, browser, smartphone, or tablet that you are currently using.

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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to add, if you use chat, type "agent" in the field to bypass the help bot.

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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If you suspect theft you need to contact your card company... Adobe can't help with fraud/theft

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