Schüler Abo

New Here ,
Aug 19, 2021 Aug 19, 2021

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Hallo liebe Community

Mein creative cloud account hat sich automatisch verlängert (obwohl ich das nicht eingeschaltet hatte) aber nicht mehr in die Schüler Version sondern in die normale. Ich zahle also 100chf mehr obwohl ich noch Studentin bin.

Wie kann ich das ändern?

Bitte um Hilfe!

Lg Aimée 

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.

It's possible what you're seeing is the expiration of the first year's discount on the student subscription and not the regular, non-student subscription price. Please check to see if the amount you are currently being billed is for the regular Student subscription rather than the regular Creative Cloud subscription.

 

If you are being billed at the regular, non-student subscription rate, you will need to contact Adobe Customer Support. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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