School account locked, can't cancel

[Lauren5C09]

I have an Adobe account I want to cancel and have been wanting to cancel for a few months now. So I've been getting charged for a few months when I didn't have access to it. I can't cancel this account becasue the school its under has locked me out and I can't get in contact with Adobe to cancel. What do I do? 

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Nancy OShea]

Contact your school's IT dept.  They need to arrange access for you.

The Creative Cloud Student plan is a 12 month contract.  If you cancel early, you incur a 50% penalty fee.

https://www.adobe.com/legal/subscription-terms.html