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Se cerro mi sesion en adobe

New Here ,
Apr 05, 2023 Apr 05, 2023

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Necesito ayuda!!! 
De la nada me meti a LR y me pidio iniciar sesión, puse mi correo y me sale que no existe, hice una nueva cuenta y ahora me sale que que plan de pago quiero elegir siendo que ya pago mensualmente el LR classic y no quisiera que me lo esten cobrando, no se porque me cerro de mi sesión, ya no me acuerdo del correo que puse o de la contraseña. 

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Adobe Employee ,
Apr 05, 2023 Apr 05, 2023

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Hi there,

 

Happy to help!

 

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

 

We would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Apr 05, 2023 Apr 05, 2023

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LATEST

contact adobe support to make sure you don't have two active subscriptions.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

=================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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