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Security concern [LOCKED]

New Here ,
Jun 26, 2020 Jun 26, 2020

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When using the help desk phone number, my call was taken my a random ware scam.  My iMac is now corrupted with viruses and they keep contacting me to resume the issue!  Beware!

 

Adobe is not answering my concerns/ a serious security breach.

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correct answers 2 Correct answers

Adobe Community Professional , Jul 04, 2020 Jul 04, 2020
"...now the virus remains in my printer." Printers are hardware. They can't get viruses.  I mean this with utmost respect & concern for your well being.  Please seek expert help from a mental health professional. 

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LEGEND , Jul 05, 2020 Jul 05, 2020
The number you have called is the Customer support number for Adobe. I can 99.999999999% guaranty Adobe did not infect your Mac with Malware. I suggest you follow the suggestion above. Best of luck to you.

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LEGEND ,
Jun 26, 2020 Jun 26, 2020

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What number did you call, please?

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New Here ,
Jul 04, 2020 Jul 04, 2020

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800.833.6687the same number on all of their help documents.

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Adobe Community Professional ,
Jun 26, 2020 Jun 26, 2020

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How does using a telephone infect a computer?

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New Here ,
Jul 04, 2020 Jul 04, 2020

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It was through screen sharing where I gave permission to help me by accessing my computer. I do it with Apple support, but these were hackers that somehow answered the help support phone number.

 

i have made reports to the FBI and FTC

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Adobe Community Professional ,
Jun 26, 2020 Jun 26, 2020

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Were you contacted by someone pretending to be an Adobe rep who reached out to you by Skype?  Real Adobe reps never use Skype.  Which phone number did you call? 

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 04, 2020 Jul 04, 2020

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There didn't call me, I called the help number  800.834.6687 and thought it could be trusted. It wasn't Skype but screen sharing. See above comments.  They have corrupted my computer 3 times through malware.  Apple Support has restored it each time, though now the virus remains in my printer.

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Adobe Community Professional ,
Jul 04, 2020 Jul 04, 2020

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"...now the virus remains in my printer."

 

Printers are hardware. They can't get viruses.  I mean this with utmost respect & concern for your well being.  Please seek expert help from a mental health professional. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 05, 2020 Jul 05, 2020

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Nancy, you cannot say that you mean such a thoughtless comment with the "greatest respect". I may not be very comptutet literate, but I am far from stupid.  I have found several items that were changed internally to "share" the printer and since have connected it through WiFi.  I continue to get phone calls  from "Unknown" numbers representing themselves as Adobe support.  I have the name of the security head and will send a snail mail letter.  
Your perspective is very disrespectful. I am a big proponent of Apple and their security system and availability not this BS forum.

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LEGEND ,
Jul 05, 2020 Jul 05, 2020

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The number you have called is the Customer support number for Adobe.

 

I can 99.999999999% guaranty Adobe did not infect your Mac with Malware. I suggest you follow the suggestion above.

 

Best of luck to you.

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New Here ,
Jul 05, 2020 Jul 05, 2020

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You completely missed my post's message.  The call was intercepted by East Indian people posing as support. My mistake was allowing access to my computer.  Now the question for security is how did they breach the phone number given through the "virtual assistance " texting?  Or was that service illegitimate too?  I'm asking questions. Adobe is inaccessible!

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Adobe Community Professional ,
Jul 05, 2020 Jul 05, 2020

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Adobe customer support is located in India.  That's common knowledge.   However, your remarks are totally irrational.  I hope you can discuss this calmly with a trusted friend or family member who can get you the help you need.   

 

Goodbye and best of luck to you. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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