Adobe Official:
my account is
[Personal information removed by moderator.]
and the annual subscription for the plan (Fotoğraf 20 GB) was completed on September 20th. The invoice for the cost is as follows:
on September 29, 2023, after logging into the Adobe website backend, under the subscription plan section, it shows that I do not have any valid subscriptions.
membership qualifications, product subscriptions, and other information are all normal.
the activation information of the device is also normal.
at the same time, the cloud files are also displayed normally.
However, the Creative Cloud Desktop on my local PC shows that the subscription has expired!
although the used cloud storage information is still visible.
However, Photoshop still cannot be used. This issue seriously affects the user experience. I believe that as a well-known large enterprise, Adobe's success comes not only from excellent products but also from understanding, valuing, and respecting customers. If my account has violated Adobe's regulations, I am very sorry. I can accept closing the account on the condition of receiving formal notice and refunding fees. However, directly closing the subscription without any warning and forcibly taking away customer fees clearly does not align with Adobe's responsible and respectful corporate spirit towards customers. In conclusion, I sincerely hope that my demands can be understood and also hope that your company can make moves that are touching. Thank you!
1 Correct answer
Thank you for your attention and reply. The issue has been resolved, and the official refund has been received. I apologize for any inconvenience caused to everyone.
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Replies
Adobe官方：
我的账户是
[Personal information removed by moderator.]
该计划的年度订阅（Foto ğ raf 20 GB）已于 9 月 20 日完成。费用发票如下：
2023年9月29日，登录Adobe网站后，
在订阅计划部分下，它显示我没有任何有效的订阅。
会员资格、产品订阅等信息均正常。
设备的激活信息也正常。
同时，云文件也正常显示。
但是，我本地 PC 上的 Creative Cloud 桌面显示订阅已过期！
虽然，云存储空间的使用是清晰可见的。
但是，Photoshop仍然无法使用。该问题严重影响用户体验。我相信，作为一家知名的大企业，Adobe的成功不仅仅来自于优秀的产品，更来自于对客户的理解、重视和尊重。如果我的账户违反了Adobe的规定，我深表歉意。在收到正式通知并退还费用的情况下，我可以接受关闭账户。但是，在没有任何警告的情况下直接关闭订阅并强行收取客户费用，显然不符合Adobe客户对负责和尊重的企业精神。最后，我衷心希望我的诉求能够得到理解，也希望贵公司能够做出令人惊叹的感动的举动。谢谢！
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