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service client

New Here ,
Jun 26, 2023 Jun 26, 2023

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Sur quelle adresse mail puis-je m'adresser à une personne en charge du service client ?

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correct answers 1 Correct answer

Community Expert , Jun 26, 2023 Jun 26, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.


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Community Expert ,
Jun 26, 2023 Jun 26, 2023

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you can't use email to initiate contact.  you can use chat or twitter.

 

with what do you need help?

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New Here ,
Jun 26, 2023 Jun 26, 2023

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It's a special request about the way to end my contract, i need to give them documents etc. And i'm not using twitter. How can i join someone who can deal with that ?

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Community Expert ,
Jun 26, 2023 Jun 26, 2023

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.


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Community Expert ,
Jun 26, 2023 Jun 26, 2023

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there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc services>

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New Here ,
Jun 26, 2023 Jun 26, 2023

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Many many thanks !

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Community Expert ,
Jun 26, 2023 Jun 26, 2023

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you're welcome.

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