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Service Complaint on Adobe CS

New Here ,
Jun 18, 2024 Jun 18, 2024

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Would like to lodge a complaint over my case.  ADB-34900915-B7J8
I contacted their customer support like a week ago to work on 2 things.
1. Extract a 1 month billing that was for may 2024.
2. To migrate our account from Digital River to Adobe Store.

This was advised by Adobe CS too to migrate to Adobe store.
1. For a cheaper price.
2. No need go through the trouble of checkin back with CS for manual bill extraction.

What was the end result ?
1. CS told me that their system went through some type of error to manually extract the bill.
2. They couldnt migrate from 3rd party (Digital River) to Adobe Store.
3. They did not resolve the case for manual bill extract invoice of bill charges .
4. We now have a bill of 1 month subscription suddenly sent to us.
5. We still get error 404 while trying to review our invoice.
6. They tried to forcefully close the case while sending us links about their KB.

Is this the premium price tag you expect customers to pay for a lousy support that's worse than 3rd world country ? You're horrible.
You don't have a very straightforward complaint portal. Your support link are straight towards a lousy chat support that doesn't fix problem but tries to put your customers in a massive loop of lousy support.
Which means whatever they complaint, it gets to nowhere but back to the same clueless support.


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Community Expert ,
Jun 18, 2024 Jun 18, 2024

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@ivyyap268 

 

do you have a teams or enterprise subscription?

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New Here ,
Jun 20, 2024 Jun 20, 2024

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This is a personal plan. I guess this nonsense has to stop. I don't have time for this. I've decided to cancel the subscription.
It's wastage of time dealing with this folks. The software is great but run by lousy customer support. This is truly a disaster

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