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I stopped the service because of miss use of the credit card information.
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You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...
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I can't send anything on the chate.. I don't know why? I need an email to contact them. If you can send me an email I will appreciated. Thank you
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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.
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Adobe does not do support by email
See if you can find a number at https://helpx.adobe.com/contact/phone.html
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You seemed to be able to type "hi"? Did it stop after those two letters?
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As in my previous reply, you need to type "Agent" into the chat box.
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Nihad, I am sorry that you continue to encounter problems contacting our servers or establishing a chat session. I show that you encountered additional connection errors when contacting us in July.
Please use a different computer, smartphone, or tablet to begin a chat session at https://helpx.adobe.com/contact.html. You can also use the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to cancel the membership.
If you are encountering problems establishing a chat session, then I would fully expect that you would also have problems accessing secure forms.