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Service stopped even though i payed for 1y

New Here ,
Dec 10, 2020 Dec 10, 2020

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Hello, 

Does someone have the same issue - I have payed for 1 year Acrobar Pro DC and 3 months later all the features are unavailable. The system ask me to pay again? 

Thank you!

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Adobe Community Professional ,
Dec 10, 2020 Dec 10, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

There is also a minor server issue going on, this might be related to it. For updates on the status, see the following

https://status.adobe.com/
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Hello Manan, 

Thank you very much for you answer. 

To be honest i have tryed the last option with the agent, but i am still waiting to be connected... ! 

I will deffinetely try the first two oprions and will see what will heppen. Just to clarify - i havent receive a private message, when i wanted to modify a PDF the message appeaded. 

 

Many thanks again! 

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LEGEND ,
Dec 10, 2020 Dec 10, 2020

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May I ask where you purchased from and also what it cost? 

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Adobe Community Professional ,
Dec 11, 2020 Dec 11, 2020

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LATEST

1. Open CC Desktop App.
2. Click your Avatar > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Also see what to do when your paid plan reverts to trial mode:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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