showing 7 days trail. But actually we bought the liscence

New Here ,
Sep 17, 2021 Sep 17, 2021

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Why there showing 7 days trial. if actually we have bought bunch of  liscence. see this email why there showing 7 days.

 

Personal email address removed by Moderator

 

& resolve ASAP. 

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Adobe Community Professional ,
Sep 18, 2021 Sep 18, 2021

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Adobe Community Professional ,
Sep 18, 2021 Sep 18, 2021

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Hi @ak2021,

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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