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Sign in stuck on you've been signed out login loop because of account being deleted

New Here ,
Jun 04, 2021 Jun 04, 2021

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All my devices have the same problem with being stuck on "you've been signed out" and when I click sign in, it pops up again. The problem has happened because my school account was deleted after I left. I've tried reinstalling but it still does the same thing.

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Adobe Community Professional ,
Jun 05, 2021 Jun 05, 2021

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i assume you have a different account that's not deleted.  if so,

 

check that account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then if that shows your subscription is active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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New Here ,
Jun 06, 2021 Jun 06, 2021

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The account it's signed into was an old school account and was deactivated when I left. I can't sign out that way because I just says something went wrong.

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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