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Signing in from a different country

New Here ,
Feb 08, 2020 Feb 08, 2020

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I have an adobe account, but when I tried signing into it from outside of the US It sent a verification code to my American number, which I cannot access.. How do I sign in without the code?

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correct answers 1 Correct answer

Adobe Community Professional , Feb 08, 2020 Feb 08, 2020
Hi If you left your phone number for Adobe to call you, then instead you need to contact Adobe Customer Care directly to make sure you are speaking to Adobe: https://helpx.adobe.com/contact.html Click the chat icon in the lower right and type "agent".

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Adobe Community Professional ,
Feb 08, 2020 Feb 08, 2020

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you have a different mobile number and you're using 2 factor authentication?

 

if so, you'll need to disable or alter your 2fa settings.  check account.adobe.com > password & security > 2fa

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Community Beginner ,
Feb 08, 2020 Feb 08, 2020

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[Phone removed by moderator for your protection. This is a public forum.]

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Community Beginner ,
Feb 08, 2020 Feb 08, 2020

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xxxxxx@xxx.xxx

 

[Email removed by moderator for your protection from scammers. This is a public forum.]

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Adobe Community Professional ,
Feb 08, 2020 Feb 08, 2020

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Hi

If you left your phone number for Adobe to call you, then instead you need to contact Adobe Customer Care directly to make sure you are speaking to Adobe:
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".

 

 

 

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