Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Social account could not be connected. Please try again

Community Beginner ,
Nov 27, 2020 Nov 27, 2020

I get 'Social account could not be connected. Please try again' whenever I try connecting my apple id to adobe.

628
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 27, 2020 Nov 27, 2020

Do you mean on, with, this forum system?

 

And I must ask, "Why" would you want to do that (connect your whatever "Social" Account to anything Adobe)?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 28, 2020 Nov 28, 2020

@Just Shoot Me 

Why not?  It's an option in our Adobe Account Settings.

http://account.adobe.com/Profile

Click on Connected Accounts.

Some people prefer to use their social account to log-on because it's one less thing to think about.

 

@vacji,

Try it again later with a different device or browser that accepts cookies and does not have script blockers.

 

[Moving from Using the Community (forums) to Account, Payment & Plan.]

 

Nancy O'Shea— Product User, Community Expert & Moderator
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 28, 2020 Nov 28, 2020

i tried with safari

no dice

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 29, 2020 Nov 29, 2020

Try with desktop Chrome or Firefox.

Or try from a different internet connection.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 05, 2020 Dec 05, 2020
LATEST

No luck on any browser 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 02, 2020 Dec 02, 2020

I am facing the same problem. I tried using Chrome, where I had to login to apple ID via Apple's website (Unlike on Safari where the Apple ID popup shows up as a window and I just use Touch ID to use it) and still didn't work. In the URL after am redirected to Adobe's website after loging in to Apple ID I get this at the end of the URL "connected-accounts?error=invalid_person".

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines