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Solicitar Reembolso Ayuda Porfavor

New Here ,
Jan 25, 2024 Jan 25, 2024

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Buenas ¿Que tal? Resulta que puse mi tarjeta para probar los siete dias de prueba de adobe y lo probe dos dias y nunca mas lo use a el servicio. Ahora me encuentro en mi tarjeta que me debitaron dinero, veo y fue de adobe.com (ahi recorde que abia olvidado cancelar la subscripcion). Sinceramente ya no uso el servicio y estoy pagando por algo que no estoy usando hace rato y quisiera saber si seria posible un reembolso del dinero ya que ese dinero aunque parezca poco lo necesitaba para otra cosa mas importante. Gracias por la atencion de antemano. Saludos desde Uruguay!!!!!

 

[El moderador movió el hilo al foro correcto]

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correct answers 1 Correct answer

Adobe Employee , Jan 30, 2024 Jan 30, 2024

Hi @marcioeze,

Your account info confirms that your subscription stands cancelled now. We hope you're happy with the support you received.

Let us know if you have any questions.

Regards,

Shivangi 

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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You will have to contact Adobe Customer Service in order to attempt to negotiate an early termination of your one-year stock subscription. 

 

Here's some contact info that may be helpful:
Adobe customer care can be contacted by beginning a chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, accept cookies.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html.  

Jill C., Forum Volunteer

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New Here ,
Jan 25, 2024 Jan 25, 2024

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Genial!!!!! Gracias. intentare mañana comunicarme por que hoy ningun agente esta disponible a estas horas

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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Spanish speaking agents are available during European office hours. I suppose that they are located in Spain.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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@marcioeze 

 

to reach an agent, type "agent" into the chat field.

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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>tried it for two days and never used it again

 

For anyone else reading this, not using is NOT the same as cancelling... once you download the program(s) Adobe doesn't know if you are using the program(s) or just letting them sit

 

You MUST cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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The OP is not referring to downloaded Adobe apps, but rather Adobe Stock subscription. 

Jill C., Forum Volunteer

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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7-day-trial is more a reference to an app subscription. That's why I did move the request here in this forum. 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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Hi @marcioeze,

Your account info confirms that your subscription stands cancelled now. We hope you're happy with the support you received.

Let us know if you have any questions.

Regards,

Shivangi 

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New Here ,
Apr 01, 2024 Apr 01, 2024

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Hola me paso algo similiar, se supone que los dias de prueba es para que el cliente decida si quiere quedarse con los servicios o no, y en mi caso la verdad no me sirvieron y cuando quise cancelar no habia donde cancelar la susbcripcion, quiero el reembolso de mi dinero porque lo tomaron sin mi autorizacion,

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Community Expert ,
Apr 01, 2024 Apr 01, 2024

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@pamela36460751mwqu 

 

contact adobe support and make your case.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Apr 03, 2024 Apr 03, 2024

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Hola recibiste tu reembolso?

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Community Expert ,
Apr 03, 2024 Apr 03, 2024

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@risshomaru36514362eupn 

 

stop posting duplicate messages.  some will have received a refund, some not.

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New Here ,
May 11, 2024 May 11, 2024

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Use el servicio solo 1 dia y puse el numero de mi tarjeta porque sin eso no me permitia ingresar al sistema y olvide la fecha para desvincularme del programa Adobe y por ello Solicito el remmbolso de mi dinero , extornando de su cuenta a mi cta ahorros 

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New Here ,
May 11, 2024 May 11, 2024

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Yo hablé con Adobe y dijo que me había reembolsado y no fue así y además me enviaron los documentos para hablar con el banco y lo hice y no me dieron solución en conclusión Adobe me ROBÓ el dinero.

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Community Expert ,
May 11, 2024 May 11, 2024

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@jenny37333892kqhz 

 

if you cancel an adobe app subscription within the 14 day cancellation period you're entitled to a full refund.  otherwise, you're not.

 

in either event , you can plead your case to adobe.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
May 11, 2024 May 11, 2024

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Scroll up and see my post from January 25th.

Jill C., Forum Volunteer

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New Here ,
May 11, 2024 May 11, 2024

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Adobe me robo mi dinero, no pude hacer nada, hable con agentes me dijeron que se habia reembolsado nunca se reembolso nada, me enviaron unos documentos para enviarlos al banco y mi banco nunca me dio solucion, abri un caso y nada, me quede con el dinero robado. Si lo logras resolver me ayudas

 

Translation

Adobe stole my money, I couldn't do anything, I talked to agents they told me that it had been reimbursed, nothing was ever refunded, they sent me some documents to send to the bank and my bank never gave me a solution, I opened a case and nothing, I kept the stolen money. If you can solve it, you help me

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Community Expert ,
May 11, 2024 May 11, 2024

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@risshomaru36514362eupn 

 

i don't understand you.

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New Here ,
May 11, 2024 May 11, 2024

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Who are you? Why do you comment? you do not help just comment to get paid or something? 

 

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Community Expert ,
May 11, 2024 May 11, 2024

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Nobody here can see your account information
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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