Somehow have two plans, can't cancel first without fee

New Here ,
Jun 14, 2022 Jun 14, 2022

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Hi, I somehow wound up with two separate plans (Lightroom Plan with 1tb, Photography Plan with 20gb). I'm not 100% sure how I wound up with two plans, I think maybe I ran out of space and was prompted to upgrade, but for some reason the new plan didn't replace the older one, it was just added to it. Something fell through the cracks there.

 

I want to cancel the smaller one, but not pay the cancellation fee, since the plan was upgraded, not cancelled. I also need to make sure that no files will be lost. I think because it's the same account that the files are all on the same cloud space, so maybe there's nothing to worry about, not sure about that though.

 

Thanks.

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correct answers 1 Correct answer

Adobe Employee , Jun 15, 2022 Jun 15, 2022
Hi Graham, We appreciate you writing in. We checked your account details and found that you have an active subscription for Lightroom plan. The Photography plan has been terminated yesterday successfully.

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Adobe Community Professional ,
Jun 14, 2022 Jun 14, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Jun 14, 2022 Jun 14, 2022

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I'm signed in with pop ups enabled and no chat is popping up. It asks if I want to go to the Canadian or US site, doesn't matter what I choose, no pop up.

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Adobe Community Professional ,
Jun 14, 2022 Jun 14, 2022

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Try a different browser.

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Adobe Community Professional ,
Jun 15, 2022 Jun 15, 2022

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…or try a different device (like iPad or smartphone) or network (some corporate networks are blocking chats or similar).

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jun 15, 2022 Jun 15, 2022

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Hi Graham,

We appreciate you writing in. We checked your account details and found that you have an active subscription for Lightroom plan. The Photography plan has been terminated yesterday successfully.

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Adobe Community Professional ,
Jun 14, 2022 Jun 14, 2022

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Use a browser that accepts cookies and does not have script blockers. Or pick up the phone during business hours.

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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