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Someone cancelled my subscription

Community Beginner ,
Feb 17, 2021 Feb 17, 2021

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Good evening

I recieved an email confirming that my Adobe Creative Cloud membership has been cancelled yesterday.

It wast me and when I checked my account access it doesnt have any trace of me logging in yesterday 

How do i resolve this.

I recieved this email from message@adobe.com

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New Here ,
Feb 17, 2021 Feb 17, 2021

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You and me both, and the live chat just transfer me to an empty chat for several hours. Even when rebooting the chat, they just seem to ignore any 'transfer' issues and just transfers me again.... Not sure what's going on.

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Community Beginner ,
Feb 17, 2021 Feb 17, 2021

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Just receive this from adobe help centre

Hi! Thank you for contacting Adobe Genuine. After analysis, it appears that the subscription access has been shut off for the product. it shows that the Redemption code is fraudulently obtained.

I bought it and even have an invoice.

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Adobe Community Professional ,
Feb 17, 2021 Feb 17, 2021

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I bought it and even have an invoice.


By @Dave0D4E

If it wasn't bought directly from Adobe, then it either was purchased from a seller that was not authorized to sell it, it was an improperly sold product, or it was a business license illegally sold.

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Adobe Community Professional ,
Feb 17, 2021 Feb 17, 2021

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@Dave0D4E,

Contact the vendor who sold you the bogus redemption code.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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