Someone signed up using my account

New Here ,
Nov 03, 2020 Nov 03, 2020

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Noticed multiple charges on my bank account for Adobe and tried to figure out where it came from I tried logging into this website but didn't know the password and that's when I started getting suspicious finally got into the account just to find someone else had been using my account and card for this. This has costed me lots of money for something I never authorized and can't even use since I don't own a computer if there's any way I could cancel this and get my money back without being charged an extra $40 that would be life saving

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correct answers 1 Correct answer

Adobe Community Professional , Nov 03, 2020 Nov 03, 2020

1 - contact the fraud line for your credit card

 

2 - This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' a

...

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Adobe Community Professional ,
Nov 03, 2020 Nov 03, 2020

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1 - contact the fraud line for your credit card

 

2 - This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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