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SOS I recquire help cancelling my subscription!!

New Here ,
Feb 29, 2020 Feb 29, 2020

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I have been trying to cancel my plan for a while now, however everytime I go to "manage plans" it says "you have no items available". This wouldn't be an issue except for the fact that i'm still being billed for a plan I can't cancel. this has happened for the last 2 months. In addition to this I have been unable to use the products i've paying for as it says my trial has expired. 

 

If there are any veteran adobe users out there with some sage wisdom, I am desperate for you to share your knowledge with me.

Thanks in advance

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Account management, Billing, CC FAQ, New user

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Adobe Community Professional ,
Feb 29, 2020 Feb 29, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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