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Start trial bug

New Here ,
Feb 22, 2023 Feb 22, 2023

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I brought my adobe creative suite in August, and last night it signed out itself and now I see start a trial notification on it. I have looked and searched everything on the internet to fix it but it wouldn't fix. I have tried logging in and logging out, and updating the apps. Help.

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Community Expert ,
Feb 22, 2023 Feb 22, 2023

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@Ritika2853731898mc 

 

Do you mean Creative Cloud? Legal versions of Creative Suite are no longer being sold.

 

There are four steps to try on this help page. The most common is to sign out of the CC app, then sign in again. Please let us know if one of these works or if you need more assistance.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

I've moved your post from Using the Community (for questions about the forums) to Account, Payment, & Plan for you.

 

Jane

 

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Community Expert ,
Feb 22, 2023 Feb 22, 2023

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if @jane-e's suggestion fails (ie, try it first proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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Adobe Employee ,
Feb 23, 2023 Feb 23, 2023

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Ritika, in addition to Jane-e and Kglad's helpful suggestions, please make sure you are signing in under the individual account and not the account managed by the educational institution that administers your e-mail address. Please see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html for information on how to choose which account you are logging in under.

 

If you would like to reduce future confusion between the account managed by your school and the one you are paying for directly, then I would recommend changing the e-mail address associated with the account. You can find information on the process at https://helpx.adobe.com/x-productkb/global/fix-error-adobe-id-email-change.html  

 

If you need any help, please don't hesitate to click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of our support team, Ritika.

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