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Started a new plan without my consent!!

Community Beginner ,
Aug 19, 2022 Aug 19, 2022

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I cancelled my plan in Feb and all of the sudden I've noticed a new plan that was started in May!? I'm going to cancel my direct debit but how do I get my stolen money back!? There seems to be no way to contact 🙄

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Community Expert ,
Aug 19, 2022 Aug 19, 2022

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Is that new plan in YOUR name, or was your card number stolen?

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Aug 19, 2022 Aug 19, 2022

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Card theft happens.  Are you absolutely certain you or a family member didn't order an Adobe product or service from Adobe, Google Play or Apple Store?  Contact your bank.  They will have you sign some legal forms before closing your card and launching a fraud investigation with law enforcement.   

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 19, 2022 Aug 19, 2022

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Thank you, I managed to get through to someone and they have cancelled the plan and refunded me 🙂

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Community Expert ,
Aug 19, 2022 Aug 19, 2022

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Glad you got it worked out. 🙂

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 19, 2022 Aug 19, 2022

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Hi Nancy, I sent you a private message about my unauthorised billing from Adobe. Could you please check my case and proceed an assistance. Thank you!

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Community Expert ,
Aug 19, 2022 Aug 19, 2022

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Private message received.  I sent you a reply. 

 

For anyone else who stumbles onto this, we do not work for Adobe.  This is a user-to-user forum.  You must contact Adobe directly about billing and account matters.

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 19, 2022 Aug 19, 2022

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Hi Emma, I just went through this as I have been charged by adobe for several months for a plan that I was not subcribed through. Could you please share how can you contact abobe? I was trying to delete my account or remove the credit card details but no luck. Thank you very much. 

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Community Beginner ,
Aug 20, 2022 Aug 20, 2022

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Hi, I used the online chat which is referenced above. It was hard work but they finally cancelled and refunded me. It was their mistake but they still blamed it on me, even after they cancelled and refunded. I'm now struggling to delete my account because it won't let me leave the organisation they've put me in! Which is just my email address 🙄. Safe to say I will NEVER use these guys again!

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Community Expert ,
Aug 21, 2022 Aug 21, 2022

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@Emma257261478uqi wrote:

I'm now struggling to delete my account because it won't let me leave the organisation they've put me in! 


To delete your account look here: https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Aug 21, 2022 Aug 21, 2022

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For phone and chat look here: https://community.adobe.com/t5/account-payment-plan-discussions/started-a-new-plan-without-my-consen...

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 21, 2022 Aug 21, 2022

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Hi, it won't let me leave the organisation they've added for me and I cannot get onto the chat. It took me over an hour to get onto the chat feature last time 😭.

 

I know you guys are volunteers but this website is a joke 🙈

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Community Expert ,
Aug 21, 2022 Aug 21, 2022

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Pick up the phone Monday - Friday during normal business hours:

https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 21, 2022 Aug 21, 2022

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Thank you. Again this was not available on the website.

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