Started free trial, got charged right away!!

[malvika_4392]

I started a 0 rupees trial and got a otp request for that 0 rupees, but they charged me 1974.14 INR, i contacted their customer support so they told me they can't do anything and offered a 90 day extension, i was flabbergasted. I am thinking of filing a consumer complaint as a student that was a lump sum and i can't afford to do away with that. they later said that the payment isn't showing, so i told them i can give them my transaction id but they refused that too. i don't know what to do at this point. 

[Anshul_Nautiyal]

Hi @malvika_4392,

Thank you for reaching out, and we're sorry to hear about your experience. Upon reviewing the Adobe ID used to post this query, we can confirm that there were previously individual subscriptions for Acrobat Pro and AI Assistant associated with the account. However, both subscriptions have since been cancelled.

As we are unable to locate any recent transaction corresponding to the charges you mentioned, we recommend contacting your bank directly to dispute the charge.

Let us know if you have any further questions.

Regards,
^AN

[malvika_4392]

Contacted my bank they said the money is credited...i even have the transaction id and screenshots of payment and debit from my account to adobe. It just is so disheartening. They sent me otp for 0 rupees...but debited so much. 

[kglad]

@malvika_4392 

so what problem are you having?

[malvika_4392]

Well for starters, y'all charged me money without my consent. I want refund of that. 

[kglad]

what do your two confirmation emails from adobe show are your trial start date and your cancellation date?

[malvika_4392]

I started it on 26th! Got charged on 26th itself!! But I have done enough i believe... I'm filing a consumer complaint now. It's been frustrating to say the least. 

[malvika_4392]

Yes they do, i started on 26th and cancelled on 26th because I was charged on the same day. 

[kglad]

@malvika_4392 

does you account show you've cancelled, https://account.adobe.com ?

[malvika_4392]

Well I cancelled my free trial on the very same day i purchased it because I was charged...but no refund has come as of yet. I have transaction id, otp from Adobe side, bank says it went to their account yet they are denying any transaction. It's like my money has vanished apparently. 

[Shivangi_Gupta]

I see! Thank you for your patience. Since this is a public forum, there is a limitation to the info we can share or ask from the users. I would recommend you speaking with our support team here: https://adobe.ly/4kc1zaV
They'll check the details and help you with the issue. 

^Shivangi

[chad_8795]

I also gets get charged 732 rs with free trial .

[chad_8795]

tomorrow I will going to talk to my lawyer about this . I have the money to fight this in consumer court . let see

[kglad]

@chad_8795 

cancel your subscription for a refund.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)