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statute verified

Community Beginner ,
Jan 06, 2024 Jan 06, 2024

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I renewed my Dreamweavr subscription, but I can't continue using the product.
I don't get license statute verified.

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Community Expert ,
Jan 06, 2024 Jan 06, 2024

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Community Expert ,
Jan 06, 2024 Jan 06, 2024

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what exactly do you see when opening the cc desktop app or dreamweaver?

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Community Beginner ,
Jan 07, 2024 Jan 07, 2024

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When I double click on the Dw CC 2015 icon, I get a window that says "verifying license status online" then nothing more happens.
Kurt

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Community Expert ,
Jan 07, 2024 Jan 07, 2024

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do you have the cc desktop app installed?

 

if not, install it.

 

check your subscription here, https://account.adobe.com to confirm it's up-to-date.

 

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Community Beginner ,
Jan 17, 2024 Jan 17, 2024

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Thank you for your consideration, the problem has not been solved, I will get back to you when I have worked on it for a while.
Kurt

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Community Expert ,
Jan 17, 2024 Jan 17, 2024

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keep us updated

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Adobe Employee ,
Jan 18, 2024 Jan 18, 2024

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Hi @kurtl11677918,

We appreciate you contacting us. As per your account info, Adobe Dreamweaver's subscription is still inactive. Would you mind contacting our support team to get it renewed? Contact Customer Care

Let us know if you have any questions.

Thanks,

Shivangi 

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