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Stealing my money

New Here ,
Dec 19, 2022 Dec 19, 2022

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I started the one month trial of Adobe. After free trial i canceled subscription. Now after 18 months i find out that you keep charging me every month 24,19 euro. When i am trying to cancel it you want from me another almost 80 euro ? I did not order any one year long subscription. Cancel my acc delete my card and refund money.

 

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Billing

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New Here ,
Dec 19, 2022 Dec 19, 2022

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At least delete my account and card, I don't want to have anything to do with this company anymore. I cant do it myselve. Thank you

 

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Adobe Employee ,
Dec 19, 2022 Dec 19, 2022

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I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

 

 

EBQ

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New Here ,
Dec 21, 2022 Dec 21, 2022

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Hello,

i think my adobe ID is same like i am using now (see pictures below). Also you can se that it shows cost 0 euro but in meanwhile it seacretly takes money. 3.png1.png2.png

 

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Community Expert ,
Jan 09, 2023 Jan 09, 2023

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@Lukáš27637283ulm1 

 

if you haven't already resolved this, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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