I started the one month trial of Adobe. After free trial i canceled subscription. Now after 18 months i find out that you keep charging me every month 24,19 euro. When i am trying to cancel it you want from me another almost 80 euro ? I did not order any one year long subscription. Cancel my acc delete my card and refund money.
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At least delete my account and card, I don't want to have anything to do with this company anymore. I cant do it myselve. Thank you
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I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com
i think my adobe ID is same like i am using now (see pictures below). Also you can se that it shows cost 0 euro but in meanwhile it seacretly takes money.
if you haven't already resolved this, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...