Still being charged after cancellation

New Here ,
Mar 13, 2022 Mar 13, 2022

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I have previous cancelled all subscription to adobe but am still being charged for it, I do not know how this has happened but I'm not very happy so please watch out. Does anyone know how to stop it?

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correct answers 1 Correct answer

Adobe Community Professional , Mar 13, 2022 Mar 13, 2022
Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person. You may also be able to contact Adobe by phone: https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Mar 13, 2022 Mar 13, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Mar 13, 2022 Mar 13, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Adobe Community Professional ,
Mar 13, 2022 Mar 13, 2022

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Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat:

https://helpx.adobe.com/contact.html

To contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone number by geography including hours and languages.

*** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

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New Here ,
Apr 05, 2022 Apr 05, 2022

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yeah the same thing happened to email i want to email my bank records to adobe but they won't provide an email just want me to talk to an 'agent' that keeps closing the job when, they disagree with me although i want to provide them records 

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