Still being charged after cancellation.

[Miguel27775443oioh]

I've been charged in December, twice (1st and 28th), for a Pro plan I've cancelled 3 days after the free trial version, as you can see in the pictures.

Adobe sent me an email, confirming the cancellation (in Portuguese)

"Prezado(a) Miguel,

Este email confirma o cancelamento da assinatura do Adobe Acrobat Pro. Você continuará tendo acesso às ferramentas de assinatura e aos serviços online até o final do ciclo de faturamento em 22-Novembro-2022 (PT). Depois disso, sua conta será convertida em uma associação de nível básico e gratuito.
Se você mudar de ideia ou se fez isso por engano, poderá reativar facilmente sua assinatura."

[Jeff A Wright · Accepted solution]

Miguel, thanks for your questions about the cancellation process. Please address your specific questions about charges to our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen so they can assist you in a secure and private environment. If the chat window fails to open, then use a different device to contact us.

[John T Smith · Accepted solution]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
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This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
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https://helpx.adobe.com/contact.html?rghtup=autoOpen
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
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