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Still being charged after cancellation.

New Here ,
Jan 02, 2023 Jan 02, 2023

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I've been charged in December, twice (1st and 28th), for a Pro plan I've cancelled 3 days after the free trial version, as you can see in the pictures.

 

Adobe sent me an email, confirming the cancellation (in Portuguese)

 

"Prezado(a) Miguel,

Este email confirma o cancelamento da assinatura do Adobe Acrobat Pro. Você continuará tendo acesso às ferramentas de assinatura e aos serviços online até o final do ciclo de faturamento em 22-Novembro-2022 (PT). Depois disso, sua conta será convertida em uma associação de nível básico e gratuito.
Se você mudar de ideia ou se fez isso por engano, poderá reativar facilmente sua assinatura."

 

 

 

 

 

acropro.jpgScreenshot_20230102-193932 (1).jpg

 

TOPICS
Account management , Billing

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correct answers 2 Correct answers

Adobe Employee , Jan 02, 2023 Jan 02, 2023

Miguel, thanks for your questions about the cancellation process. Please address your specific questions about charges to our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen so they can assist you in a secure and private environment. If the chat window fails to open, then use a different device to contact us.

 

 

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Community Expert , Jan 02, 2023 Jan 02, 2023

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, o

...

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Adobe Employee ,
Jan 02, 2023 Jan 02, 2023

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Miguel, thanks for your questions about the cancellation process. Please address your specific questions about charges to our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen so they can assist you in a secure and private environment. If the chat window fails to open, then use a different device to contact us.

 

 

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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