Still being charged!!

[calm_visionary8991]

Hi there,

I have a problem. I canceled the membership within the free trial and have an email to say it was cancelled however I am still being charged, unfortunately only noticed after being charged a few times.

I went to cancel and it was still saying I had to pay the rest of the annual fee.Could someone please help me check my account situation? 

Thanks

[Shivangi_Gupta]

Hi @calm_visionary8991,

We appreciate you reaching out. I reviewed your account details and found that you have an active subscription to Adobe Acrobat Pro. Could you share a screenshot for the confirmation email that you received?

Also, please refer to this article for any possible reasons for the charge: https://adobe.ly/48Qdbh3

Let us know if it helps.

^Shivangi

[calm_visionary8991]

Hi Shivangi.

This is the screenshot, I see it states the AI assistant was cancelled cause that I was I trialed so I have no idea why I have been charged for the pro?

 

[Jeffrey_A_Wright · Accepted solution]

Thanks for the update, Calm_Visionary. The message in your screenshot confirms that you canceled AI Assistant for Acrobat, which I can confirm. As previously referenced by Shivangi, your Acrobat subscription has remained active.

If you no longer need the additional services, you can use the steps listed at https://adobe.ly/4of8i68 to self-cancel your commitment to Adobe Acrobat Pro. ^JW