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Still Can't cancel an Adobe Subscription, Nov 2022

New Here ,
Nov 08, 2022 Nov 08, 2022

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I've been yelling at my wife since Jan 2022 to cancel her Adobe subscription, but every month there's another charge, she been trying to call, email, and chat with their [moderator: abusive language deleted] organization but they just keep giving her the run around, guess I'll try a BBB complaint.  

 

Adobe has sucked for several years, it always crashes when a large pdf file is open, my company uses bluebeam software for pdf's.  

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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Hello @Tony27025977czp8,

May I ask why can't you cancel? You can do so yourself, if you don't find the option to cancel you can ask Adobe support for assitance, they will surely help you out. What did they say when you contacted them in the past?
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-Manan

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New Here ,
Nov 11, 2022 Nov 11, 2022

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Hello @Tony27025977czp8,

May I ask why can't you cancel? You can do so yourself, if you don't find the option to cancel you can ask Adobe support for assitance, they will surely help you out. What did they say when you contacted them in the past?
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html/MyPepsico
-Manan


By @Manan Joshi

I appreciate the information and advice you have shared. I will try to figure it out for more.

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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there isn't enough information in your post to help you. eg, what subscription? what dates? why hasn't your wife canceled?

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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but they just keep giving her the run around,


By @Tony27025977czp8

 

Can you post a transcript of the chat?

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