Still paying subscription

[Dave C58]

I cancelled my subscription before the 7 day trial finished. However, Adobe started to take payment. I rang through to the Help Centre and was assured that my cancellation was accepted and I would be refunded the money I was owed. Two months later, Adobe are still taking monthly payments. Clearly doing this through the help centre is not the answer. Suggestions please?

[Dave C58]

Ah thanks that's interesting, sounds plausible!