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Still paying while I don't have a plan

New Here ,
Nov 08, 2022 Nov 08, 2022

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Hi all, 

 

I hope that someone in this community can help me. 

 

I recently stopped my plan, paid the stopping fee. However, I am now paying again monthly, but when looking in my account iit says that I have no plan, and there is no invoices. I dont mind paying if i can use the services but when I open the apps they say that the trail period has passed

 

can anyone help me on this topic? 

 

all help will be appreciated

TOPICS
Account management , Billing

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Community Expert ,
Nov 09, 2022 Nov 09, 2022

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This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Nov 09, 2022 Nov 09, 2022

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if you want to cancel follow the above.

 

if you want to use your plan, follow start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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