Stop my account

[Dahjal]

I've been trying to cancel my free trial and couldn't because it said I have no plans. Now I've been charged and I want to stop my subscription ASAP because I only needed it to do a assignment.

[Just Shoot Me]

Are you signed in to the main Adobe website with the same exact Adobe ID, Email Address and Password, you used to start the Free Trial and or Account?

Could be you have 2 Adobe ID's?

[John T Smith]

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

[Nancy OShea]

You have 14 days to cancel without penalty. 

Please log-in to your account below with the correct ID (email) and password you used to join.
https://account.adobe.com/plans
If you still need help, scroll down to Support on the same page and click on Contact Adobe.