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Stop Photoshop Annual Renewal and Cancel Account

New Here ,
Sep 13, 2022 Sep 13, 2022

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It is frustrating not being able to contact a real person! I've been trying to cancel my photoshop annual renewal and monthly subscription for months without being able to find my way through because the UX design for cancellation and contact support is made so complicated. Meanwhile, months keep rolling!

 

How can I take a refund and stop the annual renewal?

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Account management , Billing

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correct answers 2 Correct answers

Community Expert , Sep 13, 2022 Sep 13, 2022

Hello @LouiseEllul,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more informa

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Community Expert , Sep 13, 2022 Sep 13, 2022

There is no way to cancel the annual renewal. It is automatic. To avoid the cancellation fee, you have to cancel it manually during the last month of the current subscription.

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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Hello @LouiseEllul,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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There is no way to cancel the annual renewal. It is automatic. To avoid the cancellation fee, you have to cancel it manually during the last month of the current subscription.

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