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Stuck in authentication process for teacher account.

New Here ,
Dec 28, 2023 Dec 28, 2023

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Hi 

So for the last few weeks i have been trying to validate my teacher status. I teach illustration. 

I sent in my employment contract through the regular form but was denied. I though this was weird so i contacted SheerID. They told me that they where able to validate my claim and that i should recive an email from adobe.

I never got the email and when asking SheerID about it they said i should contact adobe, but was only able to provide me a link https://helpx.adobe.com/contact.html. which leeds to a QnA with no actual contact information and a phone number 800-833-6687 that doesnt work. 

 

Any ideas how i should carry on? The fact that Sheer was able to validate my claim makes me want to follow this through. 

TOPICS
Account management , Billing

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correct answers 1 Correct answer

Community Expert , Dec 28, 2023 Dec 28, 2023

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on yo

...

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Community Expert ,
Dec 28, 2023 Dec 28, 2023

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To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Dec 28, 2023 Dec 28, 2023

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Thanks, i got the help i needed 

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Community Expert ,
Dec 28, 2023 Dec 28, 2023

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@marcusj47484802 

 

what was the problem?

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Community Expert ,
Dec 28, 2023 Dec 28, 2023

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are you teaching at an accredited school?

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