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Student Account deleted by Mistake

New Here ,
Aug 27, 2020 Aug 27, 2020

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Is it possible to reactivate a deleted account?

I deleted my account associated with my school email address because my school was granted free student download, but upon signing in, I chose the option "continue with Google" which resulted in a normal free membership, and since I could no longer log in with that email address in any other way, I thought I could solve this by deleting my account and create a new account again, but the email address would still be recognized as an existing account, even though on the sign-in page it would be recognized as "deactivated." How could this be solved?

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correct answers 1 Correct answer

Adobe Community Professional , Aug 27, 2020 Aug 27, 2020
Hello, Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a hu...

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Adobe Community Professional ,
Aug 27, 2020 Aug 27, 2020

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Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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