Student discount - Currently full payment

[Heidi5C91]

Hello, I study full time (University of Applied Science) and I ordered the Adobe Creative Cloud (all the applications) where it accepted and registered my student account BUT I've now discovered that I am paying a FULL price monthly (one year order), not the STUDENT fee (that'd be slightly cheaper).

How can I update my payment information so that the invoice will be as monthly payment with student prices for the future.

Thank you for your response in advance. 

[John T Smith · Accepted solution]

To Change Plan https://helpx.adobe.com/manage-account/using/change-plan.html

OR

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730