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Student discount didn't apply after I confirmed my education status

New Here ,
Apr 16, 2024 Apr 16, 2024

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Last month Adobe cancelled my student plan (because I supposedly graduated. Maybe I entered the dates wrong) but I forgot to confirm my student status again and it charged me the full price. Today I confirmed it and received an email with information that my education status is confirmed but if another plan had been activated I have to contact customer support. The info panel in my account says the regular price will be billed (the 68,68 € one).

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correct answers 1 Correct answer

New Here , Apr 16, 2024 Apr 16, 2024

I managed to contact customer support, it's all good now.

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Community Expert ,
Apr 16, 2024 Apr 16, 2024

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you probably need to contact your school's plan admin, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

 

adobe doesn't cancel student subscriptions.  they roll into regular subscriptions, 1 year after graduation.  ie, you still get the student rate for ~1 year after graduating.

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New Here ,
Apr 16, 2024 Apr 16, 2024

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I managed to contact customer support, it's all good now.

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Community Expert ,
Apr 16, 2024 Apr 16, 2024

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excellent.  did they say what caused the problem?

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