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I'm the technology director for our school. I signed up for the at-home downloads for our students as an extension of our current licensing, I guess. I received confirmation and some instructions for finalizing. I followed those and then got confused.
This is the way I was told by an Adobe support rep that it should work:
What seems to be happening for every student now is:
.
.
.
4. Please enter credit card information.
As you can imagine, that freaks them out. What are we doing wrong?
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Hi Thom,
Some months ago, Adobe changed the process to require credit card info "up front" before downloading for a free 7-day trial... So that's the "normal" way now with the steps you described (which the rep gave you).
However, check this Adobe guide and see if it helps:
Enabling student access to Creative Cloud during COVID-19 campus closures
https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html