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Student ID approved but not showing up

New Here ,
Mar 04, 2024 Mar 04, 2024

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My student ID has been approved by sheer after being declined a few weeks ago. This week I have had an email from Adobe saying that my student plan will become a regular plan on Thursday. 

Sheer said they cannot process another request and shouldn't need to as it's been done already. They've provided me with the approval ID number

 

who can I contact at Adobe as their chat not doesn't understand the question?

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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i don't understand who "sheer" is, but there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Mar 04, 2024 Mar 04, 2024

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Thanks. Sheer is the third party ID approval company for Adobe 

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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i'm not sure what country that's for, but i'm not important in fixing your problem.  adobe support is, and hopefully, they'll understand.

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc services">

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