Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.
This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.
Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.
I hope this helps. Best of luck to you.