Dear Adobe Support Team,
I am writing to request a full refund for the recent
charge of 42,000 KRW (approximately $31 USD) that was
processed on my account.
Issue Summary:
- I have not been using Adobe Photoshop, yet the
subscription continued to charge me
- When I attempted to cancel my plan, the system
required me to update my payment information first
- After updating the payment details as instructed, an
additional charge of 42,000 KRW was automatically
processed
- Only then was I able to proceed with the
cancellation
Why This is Unfair:
This appears to be a structural issue with the
cancellation process. Requiring customers to make a
payment in order to cancel an unused service is
unreasonable and feels like a deceptive practice. I
should have been able to cancel my subscription
without being forced to settle a payment for a service
I was not using.
Request:
I respectfully request a full refund of 42,000 KRW for
this charge, as:
1. I was not actively using the service
2. The payment was only made because the system
blocked cancellation otherwise
3. This creates an unfair barrier to customers
attempting to stop unwanted charges
I would appreciate your prompt attention to this
matter and look forward to your response.
Thank you for your understanding.
1
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