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Subscribed but no access to the premium stuff?

New Here ,
May 24, 2022 May 24, 2022

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I subscribed to the premium. Why can I not access to premium stuff?

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Community Expert ,
May 24, 2022 May 24, 2022

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Please let us know which program you are having problems with. Someone will be along to move this post to the appropriate product forum, where you are more likely to get an answer to your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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Community Expert ,
May 24, 2022 May 24, 2022

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Exactly what plan did you subscribe to?

There is no "Premium" plan.

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Community Expert ,
May 24, 2022 May 24, 2022

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quote

Exactly what plan did you subscribe to?

There is no "Premium" plan.


By @Peru Bob

=======

Creative Cloud Express is a free starter plan.  The paid plan is called Premium.


Premium Creative Cloud Express ($10/month).

  • Creative Cloud Express app (web and mobile)
  • Premiere Rush (desktop and mobile)
  • Photoshop Express (mobile)
  • Spark Video (mobile)
  • Spark Page (mobile)
  • Adobe Portfolio + 100 GB of cloud storage
  • All premium templates and design assets including the entire collection of over 160 million royalty-free Adobe Stock photo collection.

https://helpx.adobe.com/express/using/express-overview.html

 

Also Acrobat Reader for mobile has free and paid Premium options.

https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
May 24, 2022 May 24, 2022

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I stand corrected. icon_redface.gif

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Community Expert ,
May 24, 2022 May 24, 2022

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No worries.  I can barely keep up with all the jargon.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
May 24, 2022 May 24, 2022

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LATEST

@Nancy OShea 

Could also be referring to the Premium features in Lightroom Mobile

https://helpx.adobe.com/lightroom-cc/using/premium-features.html

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Community Expert ,
May 24, 2022 May 24, 2022

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Log-in to your Adobe account and click this link https://account.adobe.com/plans to see what you have

 

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Community Expert ,
May 24, 2022 May 24, 2022

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I subscribed to the premium. Why can I not access to premium stuff?


By @xxPerkyxx

=========

Depending on what you subscribed to and where (mobile app store or directly from Adobe), you need to log-out and log-in with your paid ID (email) and password.

 

Does that help?

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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